ECOBANK CAMEROON S.A – Job Description

• Position: Service Supervisor EBS, Facilities & Realty
• Job Level: 4 / Job Grade: 3C
• Location: Douala (with national territory coverage)

1. JOB PURPOSE

• Manage and implement EBS policy guidance on Facilities & Realty, property projects, and refurbishments.
• Implement best practice policies and procedures for Facilities & Realty Services.
• Ensure efficient acquisition, disposal, and proactive estate management of all affiliate Ecobank buildings.
• Manage rentals, ratings, valuations, and landlord-related issues.
• Provide guidance on refurbishments to ensure all buildings are structurally sound and safe for operations.
• Manage building projects and ensure delivery within scope, budget, and timelines.
• Ensure high professionalism and ethical dealings with contractors, consultants, and service providers.
• Deliver fit-out, upgrades, and refurbishments of buildings.
• Ensure consistent image and brand implementation.
• Maintain accurate base building drawings and occupancy data.

1. KEY RESPONSIBILITIES
2. Strategic Planning & Financial Management

• Assist Group Manager – Realty Services and Head of EBS to develop a 3-year property plan for affiliates.
• Deliver cost-effective projects aligned with departmental and organizational objectives.
• Conduct cost-benefit analysis and advise management/stakeholders.
• Manage project finance, cash flow, and financial controls.
• Liaise with Finance to capitalize project expenses for timely depreciation.
• Budgeting and expenditure monitoring to meet financial targets.

2. Project & Contract Management

• Proactively manage external consultants, contractors, and suppliers.
• Supervise, coach, and motivate project team members and contractors.
• Ensure accountability and performance delivery of assigned work.
• Manage project scope changes and develop contingency plans.
• Deliver refurbishments and upgrades within scope, time, and budget.

3. Property & Facilities Management

• Manage lease renewals and rent escalations.
• Maintain and update property database for the affiliate.
• Ensure all Ecobank buildings are safe for occupation.
• Manage planned and unplanned maintenance of equipment (generators, HVAC, etc.).
• Optimize GE fuel consumption and building operations efficiency.
• Monitor insurance and asset management activities.

4. Compliance & Risk Management

• Provide accurate data on statutory obligations.
• Liaise with statutory bodies and government agencies for compliance.
• Identify and mitigate operational and property-related risks.
• Provide risk assessment and action plans for Ecobank properties.

5. Stakeholder & Relationship Management

• Build and maintain strong tenant–landlord relationships.
• Ensure timely reporting on leases, valuations, and property costs.
• Advise management on property-related risks and mitigation measures.

6. Performance & Efficiency Improvement

• Identify and track EBS cost-saving opportunities.
• Improve building utilization and occupancy efficiency.
• Ensure accurate property, occupancy, and lease reporting.

III. REPORTING STRUCTURE

• Country Head EBS
• Group Manager – Realty Services

1. JOB PROFILE

Qualifications & Experience

• Postgraduate degree in Property Discipline (preferably Architecture or Building Technology).
• Minimum 3 years post-qualification experience.
• Professional affiliation to a recognized body is an advantage.
• MBA or similar postgraduate qualification is an added advantage.

Skills & Competencies

• Project Management expertise
• Strong leadership abilities
• Analytical and problem-solving skills
• Excellent communication skills
• Strong negotiation skills
• High customer focus
• Good team player
• English language proficiency is an advantage

1. APPLICATION PROCESS

Applicants should submit: CV + Motivation letter Email: [email protected]

Deadline: April 19th, 2026, at 5:00 PM sharp Subject line: Service Supervisor EBS, Facilities & Realty

1. EQUAL OPPORTUNITY STATEMENT

Ecobank Cameroon S.A is an equal opportunity employer committed to diversity and inclusion. Applications are encouraged from all qualified individuals regardless of nationality, race, gender, age, religion, or disability, in compliance with local laws and regulations.