Responsibilities

Strategic Leadership & Governance

• Assist in the creation of sub-divisional strategy in line with overarching divisional goals
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Staff Leadership and Management

• Source, induct, and manage talent in accordance with legislative guidelines
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan to build and develop skills within the team

Actively participate in leadership team

• Support team capability development through the creation of opportunities for realizing full potential
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
• Work in a team and drive own and cross functional team working across various divisions
• Accountable for meeting and prioritizing project team targets / deadlines
• Lead cross functional and own team meetings and contribute on specialist / technical areas when required
• Review performance metric dashboards prepared on various performance metrics

Governance

• Operational, Tactical and Strategic Meetings
• Provide input on all projects initiated
• Provide input in strategic meetings when required
• Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved
• Manage and provide solutions to issues that require formal resolution

Function Tactical

• Provide input into establishing objectives, targets, and budgets for the function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager
• Provide input into the review of all projects initiated

Performance

• Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs
• Review and monitor plan for continuous improvement
• Ensure execution in alignment with divisional strategy
• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage sub-divisional budgets in line with business objectives
• Manage project or initiative budgets in line with business objectives

Qualifications

Education:

• Bachelor’s degree in Commercial and Telecoms related fields
• Additional IT and Engineering related qualifications and Master’s degree are advantageous  
• Additional commercial qualifications are advantageous (B. Comm…)
• Fluent in language of country with basic command of English

Experience:

• At least 8 years in selling to Large Organizations and Public Sector with minimum of 
• 5 years in a sales position in the IT or telecommunication sector 
• Min 5 years relevant industry experience with Min 5 years in enterprise products
• Experience in ICT and specifically Cloud solutions sales would be an advantage
• Experience in supervising/managing others.
• Experience working in a medium to large organization.

Training:

• Financial analysis for non-financial
• Sales and negotiations skills
• Experience share
• Commercial territory Management
• Leadership skills Training 
• Induction to Marketing 

Competencies:

Functional Knowledge: 

• Must be able to manage multiple priorities simultaneous
• Must be able to understand and apply the principles of change management
• Strong win-win negotiations skills
• Communication skills
• Strong leadership skills
• Strong computer skills
• Customer service and time management skills
• Interpersonal skills
• Able to create enthusiasm and cooperation for projects
• Knowledge of principles and methods of management
• quality control, costs
• Technical implementation and support
• Fluent in French and English

Skills

• Management
• Persuasion
• Speaking 
• Service Orientation 
• Active Listening 
• Social Perceptiveness 
• Operations Analysis 
• Critical Thinking Excellent written / verbal communication & interpersonal skills, and ability to deliver a mock presentation and provide sample presentations/documents upon request

Behavioural Qualities

• High level of management, creativity, innovation, prevision
• Open minded
• Adaptability
• Reactive 
• Strong ethics
• Ability to work with various groups of individuals and organizations
• Targets oriented

Postuler avant 16/11/2026, 23h55