Senior Representative – Executive Accounts Manager Public Sector Yde.Enterprise Business Unit

Responsibilities

Staff Leadership and Management

• Ability to work in a team
• Responsible for self-learning and development with guidance from the Manager
• Ensure cohesive working with the CoE
• Accountable for meeting and prioritising own targets / deadlines
• Provide information to the Manager on work accomplishments, individual / team challenges
• Lead team meetings and contribute on specialist / technical areas when required
• Review performance metric dashboards prepared on various performance metrics and provided input to the manager

Governance

• Adhoc and Operational Meeting
• Participate and provide inputs in operational meetings as and when required
• Set up and manage adhoc meetings for day-to-day operational requirements as and when required

Escalations

• Timely notification of escalations to the Line Manager, and the CoE
• Resolve escalations as per defined escalation / resolution procedures

Opco Operational

• Participate and provide inputs in project status meetings
• Propose operational changes and provide associated user impact assessment

Performance

• Ensure effective execution of day-to-day operations at the CoE and at the Opco and resolve operational issues
• Improve productivity and quality through leading practice initiatives

Reporting

Provide inputs to the Line Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization

Operational Delivery

• Search for new clients who could benefit from MTNC products in a designated sector of activity, size of company or region
• Travel to visit potential clients
• Establish new, and maintain existing relationships with customers
• Manage and interpret customer requirements
• Provide Account Plans for each account to provide consultation on products and services that would best serve customer needs Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
• Continuously learn about products and become subject matter expert on products and services in the Business Services portfolio
• Persuade clients that a product or service will best satisfy their needs

Calculate client quotations

• Work on tenders launched by customers
• Negotiate terms and conditions of contracts
• Negotiate and close sales by agreeing terms and conditions
• Perform cost/benefit analysis while working on tenders’ offers
• Prepare reports management (sectorial report, monthly/quarterly roadmap)
• Meet regular sales targets
• Record and maintain client contact data
• Be present in GSM, ICT/Data, Cloud & IT forums, or any other business-related events to approach clients and present offers
• Make technical presentations and demonstrate how a product will meet client needs
• Liaise with other technical experts to gather additional knowledge/inputs where necessary to complete an offer
• Be able understand client problems to provide the support team with the exact feedback on the issue facing by the client

Assist in the design of custom-made products

• Provide training and produce support material to the client where necessary
• Achieve sales targets as well as collections’ targets
• Ensure no loss of revenue/accounts in current data base

Qualifications

Postuler avant 16/11/2026, 23h55